Frequent questions

Yes. Every lock works standalone over Bluetooth from a phone at the door, and by code, card, fingerprint or key. The JH1040W gateway is only needed for remote control.

The lock warns of low charge in advance. If power does run out, the door opens with the mechanical key, and most models accept emergency power over USB.

TTLock is a specialised app for locks and access control with granular rights. Tuya is a smart-home platform where the lock joins scenes with other devices. The ecosystem is encoded in the article: TT or TY.

The key parameters are leaf thickness and mortise type (6068, Euro, 72/85, deadbolt). Both are listed in every model’s specification. Glass doors have their own 400/470 series.

Warranty and service are provided by the exclusive distributor Secur through its network. Contact the point of purchase.

Installation is carried out by dealers and the distributor’s partner crews. For projects we help with hardware selection and specification.